CMA Job Opportunity - Operations Support Manager East Anglia

CMA is looking to appoint an Operations Support Manager (OSM) to join our UK national Operations Team and provide regional support to CMA affiliate Debt Advice and Connect centres across the East Anglia region. Please note, the area of responsibility extends slightly beyond East Anglia, covering Luton and Northampton to the West and Peterborough to the North. Ideally you would be based centrally but all candidates based within the region will be considered.

The OSM will cover approximately 21 established centres, and also work to help new centres set-up across the region.

This is a 16 hour per week role, flexible time, but typically worked across 2 days per week.

Salary pro-rata £27K FTE plus expenses, contributory pension scheme, & Perkbox employee benefits.

Pro-rata 25 days holiday per year and pro-rata bank holidays.

We're looking for someone preferably with face-to-face debt advice experience (though we will also consider other relevant experience), willing to undertake travel across the region, visit centres (so flexible hours working will be required), providing support and encouragement and undertaking annual audits of CMA affiliation standards. You will also keep in regular contact with your centres via phone and email, and employ Zoom conferencing when appropriate. You will have a good understanding of the personal debt crisis facing the UK, including the causes and effects of debt, along with genuine non-judgmental compassion for people whose lives have been blighted by debt and money problems. You will be managing a mixture of CMA Debt Advice Centres and CMA Connect Centres.

Candidates are required to be of Christian faith - GOR exemption applies. The role will report to the CMA Operations Team Manager, Mark Johansson.

Informal enquiries can be made to: [email protected]

To apply for this role, please submit a letter outlining your interest and relevant experience and a current C.V. to [email protected] by end Thursday 2nd May. Interviews will be conducted via Zoom in the week commencing 13th May.

Download the job description via this link:

CMA Operations Support Manager Job Description